Shipping & Return Policy

Orders are generally shipped the same day and they take usually 2 - 3 business days to arrive. Orders are processed Monday 6 am to Saturday 4 pm. You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges.
We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value.
Please get in touch with us.

Engelimports.com is not responsible for any errors that may exist on our website whether it is a description or the price of a part. Lets face it mistakes happen, if we find a pricing issue with an order that you have placed we will make every effort to contact you and let you know of the error. By no means does Engel Imports offer a price guarantee. If there has been a price change that we have yet to update on the website or if it was entered incorrectly, Engel Imports will not be responsible to honor that price. Engel Imports always supplies the best parts we can find. All parts are guaranteed to be free of defects in materials and workmanship for one year from invoice date, and we will replace the part or refund the purchase price if any item proves to be defective. We can accept no responsibility for failure of related parts or for removal and installation charges. In no case does Engel Imports liability extend beyond the purchase price of the item in question.

All parts in stock are shipped upon receipt of an order. Any item not in stock will be backordered and supplied as quickly as possible, unless requested otherwise. Charges for shipping are based on the total value of the order. All returns are subject to a 15% restocking fee. This fee will be waived only if the buyer purchases items of equal or more value, at the time of the return.

Some parts require a core charge. This means that when you send us back the old part, you will receive a refund of the core charge. Please be aware that in order to receive the core refund, the old unit must be intact (not disassembled in any way) and returned to us in the Original box you received from us. Cores for re-manufactured parts must be returned to us in the original box with all core tags attached. All cores must be fully assembled and with no external damage. Cores should be returned to the address in the upper right hand corner of this form.

Returns are accepted for refund, less the 15% restocking fee, not including shipping charges, within forty-five days of invoice date. To be accepted for return, parts must be in brand new condition along with their original packaging and able to be sold again to another customer. Electrical units and bearings of any kind cannot be accepted for return unless they remain sealed in original packaging. A copy of the original invoice must accompany returned parts. If your order was damaged in shipment, please call Customer Service at 800-851-9438.

Please DO NOT ship the damaged parts back to us. Instead, we will start a damage claim and start the process of replacing your parts. Please keep the damaged part and all packing materials in case the shipping company needs them for the claim. Thank you.